For some time, I used to be a trustworthy seller on Cardmarket, considered one of Europe’s most distinguished platforms for trading playing cards. I taken care of a great status — above 400 constructive evaluations, zero disputes, and dependable, Experienced service. But just one unjustified dispute, managed by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, transformed all the things. In this article, I will share my personalized working experience, make clear the structural flaws in Cardmarket's dispute system, click here and difficulty a stark warning to other sellers.
A Clean Record developed Over many years
A demonstrated Seller With a hundred% beneficial suggestions
Before the incident, I was just the kind of seller every single marketplace values. I mentioned trading cards precisely, explained problems transparently, and shipped instantly. I never acquired one complaint — only praise.
the value of rely on on Cardmarket
standing is every thing for sellers on Cardmarket. one particular slip-up — even one which isn’t your fault — can hurt decades of hard work. That’s what helps make my story so alarming for Other individuals operating to the platform.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The difficulty started whenever a buyer purchased a card mentioned specifically by identify, established, and issue. on getting it, they falsely claimed I had sent the “Mistaken Variation” — Even with clear listing proof exhibiting I hadn’t.
evidence disregarded by Support
I submitted screenshots from the listing, card Variation, and condition to verify my precision. But Cardmarket guidance, specifically Silvia Parravano, dismissed the information. as opposed to reviewing the listing or requesting clarification, she straight away sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No Fair Investigation
Silvia’s selection was unilateral. She didn’t accept my evidence or request any counterevidence from the client. She just blocked my account. No hearing. No second view. No attraction.
No Warning, No interaction
What built this even worse was the suddenness of the action. I had been locked away from my account right away. My appeals — requesting an evaluation or escalation — have been met with automated responses or silence. Silvia Parravano exercised comprehensive authority without any accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the Same sample
In adhere to-ups, my situation was also seen by Christian Tobehn, Yet another member of Cardmarket's guidance crew. sadly, as opposed to examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and a everlasting ban.
A Pattern of vendor Disregard
Are sincere Sellers staying Silenced?
immediately after this encounter, I began studying on line discussion boards and Neighborhood threads. I speedily found out I wasn’t by yourself. Dozens of prolonged-time sellers documented equivalent experiences — quite a few involving Silvia Parravano.
a typical theme? purchasers constantly acquire, even though Improper — and sellers are still left voiceless.
How This Hurts your entire Marketplace
though platforms should protect customers, disregarding proof from straightforward sellers leads to a broken ecosystem. When trust is a person-sided, bad actors make the most, recognizing they’ll be shielded by biased support brokers.
the situation: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s program
The most alarming concern is definitely the absence of the appeals system. Once team like Silvia or Christian make a call, it’s closing. There’s no second assessment, no accountability, and no way to revive use of your account — no matter how potent your proof is.
chance of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Phony declare — or get rid of my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
monetary and psychological outcomes
enterprise Loss right away
I invested years in constructing my seller profile. everything work was worn out immediately, coupled with probable long run profits. My vendor dashboard, get background, and faithful buyer base — all absent.
psychological Toll on a dependable vendor
This wasn’t just a business strike. it absolutely was demoralizing. to get handled just like a fraud soon after yrs of integrity was emotionally devastating. I followed each rule, and nonetheless bought punished.
What Cardmarket Must Do to get back have faith in
System Reforms Are Urgently Needed
If Cardmarket really wants to retain high quality sellers and prevent foreseeable future abuse, it have to:
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✅ Introduce a clear attractiveness system for blocked accounts
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✅ have to have disputes to generally be reviewed by at least two independent support brokers
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✅ prepare workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who submit apparent, factual evidence
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✅ create accountability metrics for staff conclusions
with out these changes, honest sellers will continue to be collateral hurt in the system that blindly favors consumers.
Final feelings: Be cautious, remain Documented
If you're at the moment providing on Cardmarket, don’t suppose your perfect document will secure you. you are normally one particular purchaser grievance — even a Wrong one — clear of staying silenced.
shield by yourself by:
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using screenshots of every listing
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Archiving interaction with buyers
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Backing up your account details regularly
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Preparing for disputes — even if you do nothing wrong
summary:
My working experience with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to any individual applying Cardmarket. I considered while in the System. I performed by The principles. And that i even now received taken out with no lead to.
If Cardmarket continues to disregard seller rights, more reliable sellers will wander absent. And when that takes place, the platform gained’t just drop sellers — it’ll drop its credibility.
Has some thing equivalent took place to you? Share your working experience and help increase awareness. Sellers are worthy of better.